Q: How old do I need to be to rent a car from Car Rental by AUB IT Solution?
A: You must be at least 21 years old to rent a car from us. Certain vehicle categories may have higher age requirements.
Q: What documents do I need to rent a car?
A: You will need a valid driver's license and a major credit card in your name. Additional documentation may be required based on specific rental requirements.
Q: Can I modify or cancel my booking?
A: Yes, you can modify or cancel your booking depending on the terms and conditions of your reservation. Please refer to your booking confirmation or contact our customer service team for assistance.
Q: What payment methods do you accept?
A: We accept major credit cards, including Visa, Mastercard, American Express, and Discover. Debit cards with a Visa or Mastercard logo are also accepted. Cash payments may be accepted at select locations.
Q: Is insurance included in the rental price?
A: Basic insurance coverage is included in the rental price. Additional insurance options may be available for purchase at an extra cost.
Q: What is your fuel policy?
A: Our vehicles are typically provided with a full tank of fuel and should be returned with a full tank. Failure to return the vehicle with a full tank may result in refueling charges.
Q: Can I rent a car for a one-way trip?
A: Yes, one-way rentals are available. Additional fees may apply based on the drop-off location and distance.
Q: Do you offer child seats or GPS navigation systems?
A: Yes, child seats and GPS navigation systems are available as optional extras. Please request these items at the time of booking to ensure availability.
Q: What happens if I return the car late?
A: Late returns may incur additional charges. It is important to return the vehicle on time to avoid any penalties.
Q: Can I drive the rental car across borders or internationally?
A: Cross-border and international travel may be permitted with prior authorization and additional documentation. Please contact our customer service team for assistance and to confirm eligibility.
If you have any other questions or concerns, please feel free to contact our customer service team for assistance. We are here to help make your car rental experience as smooth and enjoyable as possible.
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